Taxonomie du surbooking hôtelier : par qui et comment ?

International Journal of Hospitality Management, Volume 82, septembre 2019
Publié le 28 mars 2019

Résumé

The main objective of this research note is to explore the current landscape of hotel overbooking practices and describe the types of overbooking methods used. Among several interesting findings, key are that a large number of hotels do not overbook and for those that do, the theoretically superior risk-based method of setting overbooking limits is not widely used. These and other findings help provide a fuller picture of the state of hotel overbooking practices and should lead to a multitude of research projects given the many questions raised.

Auteurs

Arash Riasi, Zvi Schwartz, Srikanth Beldona

Taxonomie du surbooking hôtelier : par qui et comment ? (article en anglais sur Science Direct)