Comprendre la loyauté dans le tourisme : loyauté horizontale vs loyauté à l'égard de la destination

Tourism Management, Volume 65, avril 2018
Publié le 14 novembre 2017

Titre original :

Understanding tourism loyalty: Horizontal vs. destination loyalty

 

Résumé :

Tourism loyalty is a key topic that has been covered in literature mainly from a very homogenous perspective. This study analyses horizontal loyalty (consumer's loyalty divided among several destinations), and explains the background factors that affect this behaviour (cognitive, affective and overall destination image; information sources; motivations; socio-demographic characteristics; previous behaviour; conative loyalty). The paper also identifies the differences between the explanatory factors of horizontal loyalty and one-single-destination loyalty. Applying a comprehensive analysis with 6964 tourists from 17 European countries in the context of Canary Islands (Spain), the study provides interesting recommendations for destinations with a view to better designing marketing activities and improving their coopetition strategies and competitiveness.

 

Auteurs :

Arminda Almeida-Santana, Sergio Moreno-Gil

 

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